Project Manager (Customer Facing) - Remote

Key responsibilities

• Plan, organize, execute, monitor, and close customer implementation projects.
• Build project teams, assign responsibilities, identify resources, and develop delivery schedules.
• Coordinate software, hardware, and service implementations for public safety customers.
• Serve as the primary customer contact throughout implementation projects.
• Lead internal and customer-facing project meetings and status updates.
• Track project milestones, manage issues and risks, and escalate concerns when needed.
• Coordinate with internal departments, clients, and vendors to keep projects on schedule.
• Apply knowledge of implementation procedures and contractual requirements.
• Lead technical discussions and collaborate with product and operations teams on process improvements.
• Facilitate large meetings, provide project updates, and maintain clear communication with stakeholders.
• Independently manage assigned projects and contribute to customer satisfaction.

Required qualifications

• At least 2 years of project management experience.
• Experience with project management and implementation processes and methodologies.
• Experience creating, contributing to, or improving project management procedures.
• Proficiency with project management tools used to track schedules, milestones, risks, issues, forecasts, and revenue.
• Ability to manage strategic projects, including high-revenue engagements, with limited supervision.
• Strong presentation and communication skills for audiences of various sizes.
• Ability to coordinate project teams, clients, vendors, and internal stakeholders.
• Willingness and ability to travel up to 25%.
• Ability to meet requirements for CJIS clearance during onboarding, including a comprehensive background check.

Preferred qualifications

• Bachelor of Arts (B.A.) or Bachelor of Science (B.S.) degree.
• Project Management Professional (PMP) certification.
• Certified ScrumMaster (CSM) certification.

Degree and experience

Degree

No degree required

Experience

Mid level

Security level

CJIS clearance

Location and eligibility

Eligible:

United States

Exclusions:

None stated

Work arrangement:

Remote

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Schedule and time zone

Schedule

Travel up to 25%; specific hours not listed

Benefits

Unlimited paid time off (PTO) Tuition reimbursement Parental leave Paid volunteer hours Mentorship and career development programs Flexible work environment Additional competitive benefits referenced by the employer but not itemized in this listing Benefits are subject to employer eligibility and plan terms.

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:

Nov 11, 2026

Last manually checked:

Nov 11, 2026

Official source:

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