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Customer SupportJob #1001Featured

Customer Service Manager - Remote

First American (ServiceMac)

United StatesRemoteFull-timeCustomer Support & BPOSenior level

Role summary

Here's a remote leadership opportunity worth checking out. First American's ServiceMac division is looking for a Customer Service Manager to lead customer support operations, develop supervisors, and help teams deliver quality service. The employer lists an annual base salary of $67,200–$89,600. This role is best suited for experienced managers with a background in mortgage, title, or escrow operations.

Key responsibilities

  • Manage supervisors responsible for customer service representatives.
  • Monitor team performance, productivity, and service quality.
  • Oversee department operations and establish performance goals.
  • Develop and improve customer service policies and procedures.
  • Support recruiting, employee development, and performance management.
  • Review department metrics, staffing needs, and operational results.
  • Collaborate with leadership to improve processes and customer satisfaction.
  • Support departmental planning, budgeting, and resource allocation.

Required qualifications

  • 5–7 years of customer service experience.
  • 3–5 years of management experience in technical title, escrow, or mortgage operations.
  • Bachelor's degree or equivalent combination of education and experience.
  • Demonstrated success building relationships at the department management level.
  • Strong leadership, communication, and operational management abilities.

Preferred qualifications

  • Experience designing, developing, and executing complex projects.
  • Ability to establish a department vision and measurable goals.
  • Experience developing employees and managing organizational change.
  • Strong business judgment and strategic planning skills.

Degree and experience

Degree
Bachelor's degree
Experience
Senior level

Location and eligibility

Eligible:
United States
Exclusions:
None stated
Work arrangement:
Remote

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Benefits

Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid time off and paid sick leave Employee stock purchase plan Benefits are subject to employee eligibility.

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:
Nov 11, 2026
Last manually checked:
Nov 11, 2026
Official source:
View employer listing

We review public employer information and write our own summaries. Always confirm the final requirements on the employer's application page.

Pay

$67,200 to $89,600 per year

As disclosed by the employer

Apply on Employer Website

You'll apply directly with the employer. Openings and requirements may change. Confirm details on the employer's application page.

Job ID
Job #1001
Last checked
Nov 11, 2026
Published
Nov 11, 2026

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