Customer Support Specialist

Key responsibilities

• Respond to client and driver questions by phone, email, and internal applications.
• Process requests involving fuel cards, insurance, compliance, and fleet services.
• Manage tasks for vehicle licensing, transportation, rentals, and remarketing.
• Enter and update customer requests in CRM and internal systems.
• Follow up on client requests and coordinate with internal departments.
• Maintain customer profiles, procedures, and accurate account records.
• Prepare reports and monitor assigned performance metrics.
• Identify problems, resolve routine issues, and escalate concerns.
• Prioritize high-volume workloads while meeting service expectations.
• Support Account Managers and other customer service team members.

Required qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience in a high-volume, multitasking environment.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office applications.
• Intermediate mathematics skills.
• Strong organizational skills, time management, and attention to detail.
• Ability to handle urgent customer issues professionally.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaborate with other departments.
• Ability to manage multiple priorities and adapt to changing workloads.

Preferred qualifications

• Bachelor's degree.
• Experience using Salesforce.
• Spanish-language proficiency.

Degree and experience

Degree

No degree required

Experience

Entry level

Location and eligibility

Eligible:

United States (GA, IL) (states: GA, IL)

Exclusions:

Must be able to work from an employer office in Georgia or Illinois

Work arrangement:

Hybrid

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Schedule and time zone

Schedule

Monday–Friday; hybrid office attendance required

Benefits

Access to employer health and wellness benefit programs, subject to eligibility Employee learning and professional development opportunities Annual performance reviews and development programs Eligibility for a performance-based annual incentive plan Specific benefits and coverage are subject to employer plan terms.

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:

Nov 12, 2026

Last manually checked:

Nov 12, 2026

Official source:

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