Empower is hiring a fully remote Customer Support Associate to help drivers and riders resolve issues with its transportation platform. You'll answer phone calls and emails, troubleshoot customer concerns, escalate recurring problems, and recommend service improvements. Applicants need at least one year of customer support experience and familiarity with CRM or ticketing systems such as Zendesk. Weekend shifts are required. The employer offers $20–$23 per hour, plus equity and a performance-based bonus. Work is permitted anywhere in the United States.
Key responsibilities
Support drivers and riders through phone and email.
Learn Empower's driver and rider mobile applications.
Identify customer concerns and provide timely solutions.
Handle difficult situations patiently and professionally.
Escalate issues and recurring trends requiring attention.
Recommend product and service improvements.
Help reduce recurring customer problems.
Collaborate with the support team to maintain service quality.
Required qualifications
At least 1 year of customer support experience.
Proficiency with CRM and ticketing systems such as Zendesk.
Strong written and verbal communication skills.
Excellent organization, multitasking, and attention to detail.
Strong problem-solving abilities and customer patience.
Professional, collaborative, team-first attitude.
Ability to work in a fast-paced startup environment.
Flexible availability, including required weekend shifts.
Preferred qualifications
Experience in a customer support or call center environment.
Previous experience at a startup or similarly fast-paced organization.
Familiarity with the rideshare, for-hire transportation, or gig economy industry.
Degree and experience
Degree
Not stated
Experience
Entry level
Security level
Background check
Location and eligibility
Eligible:
United States
Exclusions:
None stated
Work arrangement:
Remote
Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.
Schedule and time zone
Schedule
Flexible schedule with required weekend shifts
Benefits
Remote work from anywhere in the United States.
Equity compensation.
Performance-based bonus opportunity.
Competitive employee benefits package; specific benefits are not detailed in the posting.
Benefits and incentive eligibility are subject to employer terms.
Visa sponsorship
The employer states sponsorship is not available for this role.
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United States (Colorado, Utah, California, New York)
Full-time · Hybrid
Entry level
$19.29 per hour
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