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Customer SupportJob #1044

Festival Agent, Customer Support Operations

Sundance Institute

United States (Colorado, Utah, California, New York)HybridFull-timeOtherEntry level

Role summary

Sundance Institute is hiring temporary remote Customer Support Operations Agents to assist film festival patrons with ticket purchases, passes, and technical issues. You'll answer questions, troubleshoot website problems, update customer records, and document support requests. The position pays $19.29 per hour and requires one year of relevant experience. Work runs December 9, 2026, through January 31, 2027, with evening and weekend availability as needed. Applicants must live within commuting distance of Boulder, Salt Lake City, Los Angeles, or New York City.

Key responsibilities

  • Assist patrons with festival passes, ticket packages, and ticket purchases.
  • Troubleshoot browser, compatibility, and technical access issues.
  • Answer customer questions about festival products and services.
  • Document customer interactions and resolutions in support systems.
  • Update customer profiles and maintain accurate records.
  • Identify recurring problems and share customer feedback.
  • Resolve issues or escalate them to appropriate teams.
  • Contribute written feedback to the department wrap report.

Required qualifications

  • 1 year of relevant experience.
  • Customer support or call center experience.
  • Strong written and interpersonal communication skills.
  • Excellent organizational skills and attention to detail.
  • Working knowledge of databases and Google applications.
  • Experience with Zendesk, Zoho Desk, Eventive, or comparable ticketing systems.
  • Legal authorization to work in the United States.
  • Ability to work extended hours, evenings, and weekends as needed.
  • Ability to travel to Institute locations when required.
  • Residence within commuting distance of an approved city.

Preferred qualifications

  • No separate preferred qualifications are identified in the available job description.

Degree and experience

Degree
Not stated
Experience
Entry level

Location and eligibility

Eligible:
United States (Colorado, Utah, California, New York) (states: Colorado, Utah, California, New York)
Exclusions:
Must be within commuting distance of Boulder, CO; Salt Lake City, UT; Los Angeles, CA; or New York, NY
Work arrangement:
Hybrid

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Schedule and time zone

Schedule
40 hours weekly; extended hours, evenings and weekends during peak periods

Benefits

Paid sick leave Paid Institute holidays Employee assistance program Employee wellness initiatives Sundance Film Festival passes and related perks, which vary each year Benefits subject to eligibility and temporary employment terms.

Visa sponsorship

U.S. work authorization required; sponsorship not stated

Listing details

Published:
Nov 12, 2026
Last manually checked:
Nov 12, 2026
Official source:
View employer listing

We review public employer information and write our own summaries. Always confirm the final requirements on the employer's application page.

Pay

$19.29 per hour

As disclosed by the employer

Apply on Employer Website

You'll apply directly with the employer. Openings and requirements may change. Confirm details on the employer's application page.

Job ID
Job #1044
Last checked
Nov 12, 2026
Published
Nov 12, 2026

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