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Customer SupportJob #1032Featured

Tier 1 Customer Support Specialist I

HealthStream

United StatesRemoteFull-timeHealthcareEntry level

Role summary

HealthStream is recruiting a Tier 1 Customer Support Specialist I to help healthcare clients with its software products. The role involves answering phone, email, and chat inquiries, troubleshooting technical problems, documenting issues, and working with internal teams to resolve customer concerns. A related employer posting requires at least one year of technical support experience and prefers a bachelor's degree or equivalent practical experience. Confirm the exact posting's pay, schedule, and location restrictions before applying.

Key responsibilities

  • Provide technical support through phone, email, and chat.
  • Troubleshoot customer issues and identify possible solutions.
  • Document technical problems clearly for development teams.
  • Help test new software features and product releases.
  • Collaborate with internal teams to resolve customer concerns.
  • Recommend product improvements using customer feedback.
  • Follow company security policies and support procedures.

Required qualifications

  • At least 1 year of technical help desk or technical support experience, per related employer posting.
  • Excellent phone, written communication, and active listening skills.
  • Ability to troubleshoot problems and explain solutions clearly.
  • Strong customer service, prioritization, and problem-solving skills.
  • Ability to support both technical and nontechnical customers.
  • Familiarity with Microsoft operating systems and collaboration tools.

Preferred qualifications

  • Bachelor's degree in a related discipline; practical experience may substitute.
  • Knowledge of the healthcare industry.
  • Familiarity with Salesforce and Microsoft Teams.
  • Basic understanding of SQL.

Degree and experience

Degree
No degree required
Experience
Entry level

Location and eligibility

Eligible:
United States
Exclusions:
None stated
Work arrangement:
Remote

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Schedule and time zone

Schedule
Flexible 8-hour shifts, Monday–Friday, between 7 AM and 7 PM Central
Time zone
Central Time coverage

Benefits

Medical, dental, and vision insurance Paid time off Parental leave 401(k) and Roth retirement options Flexible Spending Account (FSA) Health Savings Account (HSA) Life insurance Short- and long-term disability insurance Medical bridge insurance Critical illness insurance Accident insurance Identity protection Legal protection Pet insurance Employee assistance program Fitness reimbursement

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:
Nov 12, 2026
Last manually checked:
Nov 12, 2026
Official source:
View employer listing

We review public employer information and write our own summaries. Always confirm the final requirements on the employer's application page.

Pay

Pay not listed

The employer did not list pay for this role

Apply on Employer Website

You'll apply directly with the employer. Openings and requirements may change. Confirm details on the employer's application page.

Job ID
Job #1032
Last checked
Nov 12, 2026
Published
Nov 12, 2026

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