Grow Therapy is hiring a Senior Manager to lead its Learning, Content, and Quality teams. You'll improve employee onboarding, develop training programs, oversee knowledge resources, strengthen quality processes, and introduce AI-supported improvements. Applicants need 8+ years in support or operations, including 3+ years managing multiple teams or functions. The fully remote base salary is $125,000–$153,000 annually. A hybrid option offers $150,000–$183,000. No college degree requirement is stated.
Key responsibilities
Lead and develop the Learning, Content, and Quality teams.
Create a multi-year strategy for support training and enablement.
Assess team structures, priorities, resources, and processes.
Redesign first-year onboarding to improve readiness and retention.
Build structured training programs and Train-the-Trainer resources.
Support internal trainers and outsourced BPO training partners.
Connect quality findings with training and knowledge base updates.
Track training effectiveness and 30/60/90-day performance metrics.
Develop AI strategies for training, content, and quality operations.
Improve internal and external knowledge management systems.
Required qualifications
8+ years of experience in customer support, operations, or a related field.
3+ years managing multiple teams or business functions.
Experience leading or working within Training, Content, and Quality functions.
Experience building structured onboarding and training curricula.
Ability to develop processes and teams in a fast-growing environment.
Knowledge of learning management systems (LMS), content management systems (CMS), and quality software.
Strong people leadership, coaching, and cross-functional communication skills.
Ability to develop AI-enabled support strategies and improvements.
Experience aligning operational goals with measurable performance outcomes.
Preferred qualifications
Experience in healthcare, financial services, insurance, or another highly regulated industry.
Degree and experience
Degree
Not stated
Experience
Entry level
Location and eligibility
Eligible:
United States
Exclusions:
None stated
Work arrangement:
Remote
Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.
Equipment requirements
Home office support offered; specific equipment not stated
Benefits
Medical, dental, vision, life, and disability insurance
No-cost therapy through Grow Therapy for eligible U.S. employees
Retirement savings programs and equity opportunities
Flexible time off and paid holidays
Company-wide winter break
Up to 18 weeks of paid parental leave and new-child stipend
Weekly flexible time for mental health and self-care
Annual wellness and professional development stipend
Home office support and meal benefits
Wellness memberships, virtual care, and eligible discounts
Benefits are subject to eligibility and plan terms.
Visa sponsorship
The employer states sponsorship is not available for this role.
Grow Therapy is hiring a remote Knowledge Base Specialist to create, organize, and maintain internal guides, standard operating procedures, and training resources for healthcare revenue cycle operations. You'll work with subject matter experts to keep information accurate, test procedures, and improve how employees find answers. Applicants need at least 2 years of relevant experience and knowledge of healthcare billing or insurance operations. The position pays $60,000–$65,000 annually. No college degree requirement is stated.
Grow Therapy is hiring a Customer Operations Automation Manager to lead a team responsible for maintaining and improving AI-powered customer support systems. You'll oversee automation performance, testing, issue resolution, quality checks, and ongoing improvements using data and human review. Applicants need 5–8+ years in operations, program management, or a related field, plus experience leading teams and managing automation workflows. Fully remote base pay is $117,000–$136,000 annually, with travel 2–3 times per year. No degree requirement is stated.
Grow Therapy is hiring a Customer Operations Automation Manager to oversee AI-powered customer support systems and lead the team responsible for improving them. You'll manage production automations, testing, quality controls, issue resolution, and performance improvements using AI and human review. Applicants need 5–8+ years in operations, program management, or a related field, along with leadership and automation experience. This hybrid role pays $140,000–$163,000 annually and requires office attendance Tuesday–Thursday at a NYC, San Francisco, or Seattle hub.