Specialist III, Knowledge Base

Key responsibilities

• Create, edit, publish, and maintain SOPs, decision trees, job aids, and internal guides.
• Translate complex healthcare billing, insurance, and payer requirements into clear instructions.
• Organize knowledge content with consistent naming, ownership, and version control.
• Manage content reviews, approvals, updates, and retirement.
• Test procedures against real scenarios to verify accuracy.
• Monitor changes to policies, products, payer rules, and workflows.
• Work with RCM leaders, subject matter experts, Training, and Quality teams.
• Use feedback and reporting data to identify missing or outdated information.
• Track knowledge accuracy, coverage, and update deadlines.
• Improve knowledge resources for both employees and AI-assisted tools.
• Communicate approved updates through internal channels.

Required qualifications

• 2+ years of experience in knowledge management, content operations, technical or process writing, revenue cycle management, insurance operations, support enablement, or a related field. Equivalent demonstrated internal experience is accepted.
• Working knowledge of healthcare billing, claims, denials, collections, payer rules, eligibility, benefits, or related workflows.
• Strong professional writing and editing skills.
• Experience collaborating with subject matter experts and operational leaders.
• Ability to organize, review, and maintain accurate documentation.
• Strong attention to detail and ability to test instructions for accuracy.
• Experience using feedback and data to improve content.
• Strong organization, communication, and independent task management skills.

Preferred qualifications

• Experience with electronic health records, practice management systems, billing platforms, or customer support tools.
• Knowledge of Medicaid, Medicare, commercial insurance, managed care, HIPAA, CMS, or payer requirements.
• Experience with Notion, Jira, Intercom, Looker, Google Workspace, or content management tools.
• Experience creating structured content for AI search, agent assistance, or automation.
• Experience in high-growth, regulated, or operationally complex organizations.

Degree and experience

Degree

Not stated

Experience

Mid level

Location and eligibility

Eligible:

United States

Exclusions:

None stated

Work arrangement:

Remote

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Equipment requirements

Home office support available; equipment not specified

Benefits

Medical, dental, vision, life, and disability insurance No-cost therapy through Grow Therapy for eligible U.S. employees Retirement savings programs and equity opportunities Flexible time off and company-paid holidays Company-wide winter break Up to 18 weeks of paid parental leave and new-child stipend Weekly flexible time for mental health and self-care Annual wellness and professional development stipend Home office support and meal benefits Wellness memberships, virtual care, eligible discounts, and global travel assistance Benefits are subject to eligibility and plan terms.

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:

Nov 12, 2026

Last manually checked:

Nov 12, 2026

Official source:

View employer listing

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