Grow Therapy is hiring a Customer Operations Automation Manager to lead a team responsible for maintaining and improving AI-powered customer support systems. You'll oversee automation performance, testing, issue resolution, quality checks, and ongoing improvements using data and human review. Applicants need 5–8+ years in operations, program management, or a related field, plus experience leading teams and managing automation workflows. Fully remote base pay is $117,000–$136,000 annually, with travel 2–3 times per year. No degree requirement is stated.
Key responsibilities
Lead and coach a team managing customer operations automations.
Oversee Sierra and other production automation systems.
Manage testing, launches, monitoring, updates, and issue resolution.
Build quality checks combining AI evaluations and human review.
Track automation accuracy, reliability, adoption, and customer impact.
Investigate performance problems and prioritize improvements.
Coordinate changes when products, policies, or customer needs evolve.
Partner with improvement and AI teams on automation launches.
Maintain escalation standards and responsible AI controls.
Manage automation improvement backlogs and system retirement.
Required qualifications
5–8+ years in operations, program management, or a related field.
Experience leading and developing operational or technical teams.
Experience managing AI or technology-enabled workflows after launch.
Knowledge of automation monitoring, maintenance, and issue resolution.
Experience building quality checks using automated and human review.
Strong data analysis and performance measurement skills.
Understanding of AI testing, human oversight, and risk controls.
Strong people leadership and cross-functional communication skills.
Ability to manage changing priorities and operational reliability.
Preferred qualifications
Experience with customer support platforms such as Intercom.
Familiarity with SQL, business intelligence tools, or structured data.
Experience using automation or performance dashboards.
Experience in healthcare, financial services, insurance, or another regulated industry.
Degree and experience
Degree
Not stated
Experience
Mid level
Location and eligibility
Eligible:
United States
Exclusions:
None stated
Work arrangement:
Remote
Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.
Schedule and time zone
Schedule
Not stated; company travel 2–3 times annually
Equipment requirements
Home office support offered; specific equipment not stated
Benefits
Medical, dental, vision, life, and disability insurance
No-cost therapy through Grow Therapy for eligible U.S. employees
Retirement savings programs and equity opportunities
Flexible time off, paid holidays, and company-wide winter break
Up to 18 weeks of paid parental leave and a new-child stipend
Weekly flexible time for mental health and self-care
Annual wellness and professional development stipend
Home office support and meal benefits
Wellness memberships, virtual care, and eligible discounts
Benefits are subject to employee eligibility and plan terms.
Visa sponsorship
The employer states sponsorship is not available for this role.
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