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Customer SupportJob #1042

(Fluent English & French) Customer Support Consultant (Remote)

SupportYourApp

FranceRemoteContractTechnologyEntry level

Role summary

SupportYourApp is recruiting a remote Customer Support Consultant based in France to assist technology customers through email, live chat, and phone. You'll troubleshoot issues, follow support procedures, protect customer information, and work with internal teams to resolve concerns. Applicants need fluent English and French at C1 level or higher and 6–12 months of customer support experience. A personal computer and reliable internet connection are required. Compensation is in USD, but the employer does not disclose a rate. Contract terms and benefits vary by engagement.

Key responsibilities

  • Provide customer support through email, chat, and phone.
  • Follow internal support procedures and SOPs.
  • Collaborate with internal teams to resolve customer issues.
  • Handle sensitive customer information securely.
  • Apply customer satisfaction best practices.
  • Learn client products and services.
  • Meet assigned performance and quality KPIs.
  • Communicate with developers and cross-functional specialists.

Required qualifications

  • Fluent written and spoken French and English at C1 level or higher.
  • At least 6–12 months of customer support experience.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB of RAM.
  • Stable internet connection with at least 50 Mbps download and 40 Mbps upload.
  • Ability to work remotely and follow established support procedures.

Preferred qualifications

  • No separate preferred qualifications are identified in the employer's posting.

Degree and experience

Degree
Not stated
Experience
Entry level

Location and eligibility

Eligible:
France
Exclusions:
Outside listed French locations; broader French eligibility not confirmed
Work arrangement:
Remote

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Schedule and time zone

Schedule
Flexible schedule advertised; exact hours not specified

Equipment requirements

Personal computer with at least 8 GB RAM. Stable internet connection with minimum 50 Mbps download and 40 Mbps upload speeds.

Benefits

Flexible schedule Fully remote work opportunity International and multicultural working environment Compensation in USD Employee referral rewards Internal health and well-being policy Supportive leadership and professional development opportunities Self-development opportunities No time-tracking requirement Benefits and working conditions vary by contract; independent contractors may not qualify for all listed benefits.

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:
Nov 12, 2026
Last manually checked:
Nov 12, 2026
Official source:
View employer listing

We review public employer information and write our own summaries. Always confirm the final requirements on the employer's application page.

Pay

Pay not listed

The employer did not list pay for this role

Apply on Employer Website

You'll apply directly with the employer. Openings and requirements may change. Confirm details on the employer's application page.

Job ID
Job #1042
Last checked
Nov 12, 2026
Published
Nov 12, 2026

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