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Customer SupportJob #1043

(Fluent English & French) Customer Support Consultant (Remote-Canada)

SupportYourApp

Canada, Belgium, BulgariaRemoteContractTechnologyEntry level

Role summary

SupportYourApp is hiring remote Customer Support Consultants in select locations across Canada, Belgium, and Bulgaria. You'll assist technology customers by email, chat, and phone, troubleshoot issues, protect customer data, and work with internal teams. Applicants need 6–12 months of customer support experience and C1 or higher proficiency in both English and French. A personal computer with 8 GB RAM and reliable internet are required. Compensation is in USD, but the rate is not disclosed. Contract terms and benefits vary by engagement.

Key responsibilities

  • Provide customer support by email, live chat, and phone.
  • Follow internal support procedures and SOPs.
  • Collaborate with teams to resolve customer issues.
  • Protect sensitive customer information.
  • Apply customer satisfaction best practices.
  • Learn client products and services.
  • Meet assigned KPIs and quality expectations.
  • Communicate with developers and other specialists.

Required qualifications

  • Fluent written and spoken English and French (C1 or higher).
  • 6–12 months of customer support experience.
  • Strong analytical thinking and research skills.
  • Positive, proactive, and responsible attitude.
  • Personal computer with at least 8 GB RAM.
  • Stable internet: minimum 50 Mbps download and 40 Mbps upload.
  • Ability to support customers remotely using established procedures.

Preferred qualifications

  • No additional preferred qualifications are separately identified in the employer's posting.

Degree and experience

Degree
Not stated
Experience
Entry level

Location and eligibility

Eligible:
Canada, Belgium, Bulgaria
Exclusions:
Outside of Canada, Belgium, Bulgaria
Work arrangement:
Remote

Remote does not always mean worldwide. Only the locations listed here were confirmed with the employer.

Schedule and time zone

Schedule
Flexible schedule advertised; exact hours not specified

Equipment requirements

Personal computer with at least 8 GB RAM. Stable internet connection with a minimum of 50 Mbps download and 40 Mbps upload.

Benefits

Flexible schedule Fully remote work opportunity International and multicultural work environment Compensation in USD Employee referral rewards Internal health and well-being policy Supportive leadership and professional development Self-development opportunities No time-tracking requirements Benefits vary by engagement; independent contractors may not qualify for employee benefits.

Visa sponsorship

The employer states sponsorship is not available for this role.

Listing details

Published:
Nov 12, 2026
Last manually checked:
Nov 12, 2026
Official source:
View employer listing

We review public employer information and write our own summaries. Always confirm the final requirements on the employer's application page.

Pay

Pay not listed

The employer did not list pay for this role

Apply on Employer Website

You'll apply directly with the employer. Openings and requirements may change. Confirm details on the employer's application page.

Job ID
Job #1043
Last checked
Nov 12, 2026
Published
Nov 12, 2026

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